1. Free trial
Where the Zoho Marketplace listing offers a free trial, you can evaluate WhatsApp Messenger without charge for the trial period. If you do not subscribe before the trial ends, the extension stops working; your CRM data stays in your CRM.
2. Cancelling
You can cancel at any time. For subscriptions bought through Zoho Marketplace, cancel from your Zoho billing or subscription settings. For subscriptions bought directly from us, email contact@aioautomations.com. Cancellation stops the next renewal. You keep access until the end of the period you have paid for.
3. Refunds
- First purchase: if the Service does not work for you, ask within 14 days of your first paid charge and we will refund it in full.
- Renewals: renewal charges are not refundable. If you forgot to cancel, contact us within 14 days and we will consider a refund case by case.
- Our fault: if a serious defect on our side prevents you from using the Service and we cannot fix it within a reasonable time, we will refund the unused part of your prepaid period.
- No refunds for accounts suspended for breaching our Terms or Acceptable Use Policy.
Purchases through Zoho Marketplace may also be subject to Zoho’s own billing and refund terms. Where we approve a refund, we will process it through the channel you paid with.
4. Third-party charges
Charges from Meta for WhatsApp conversations or messages, and any charges from Zoho or RingCentral, are billed by those companies and are not refundable by us.
5. How to request a refund
Email contact@aioautomations.com with your business name, Zoho CRM organization ID, the invoice or order number, and the reason. We reply within 3 business days.