To have AIO Automations delete the data we hold about you or your business, email contact@aioautomations.com with the subject Data deletion request. We complete deletion within 30 days and confirm by email.
1. For businesses using WhatsApp Messenger
Your messages, contacts and attachments are stored in your own Zoho CRM organization. To delete them:
- Delete individual messages or records in Zoho CRM, as you would any other record.
- Disconnect your WhatsApp number: in Zoho CRM open Settings → WhatsApp Messenger → WhatsApp Business → Manage and remove the number. The Service stops sending and receiving for it.
- Uninstall the extension: in Zoho CRM open Settings → Marketplace → Installed, find WhatsApp Messenger for Zoho CRM and choose Uninstall. Zoho CRM shows which modules and data will be removed before you confirm.
2. Remove the app’s access in Meta
- Open Meta Business Suite and go to Business settings.
- Under Integrations → Connected apps (or Accounts → Apps), select WhatsApp Messenger.
- Choose Remove. This revokes our access to your WhatsApp Business Account immediately.
If you connected using a personal Facebook login, you can also go to Facebook Settings & privacy → Settings → Business integrations and remove WhatsApp Messenger.
3. Ask us to delete what we hold
Email contact@aioautomations.com from an address linked to your account and include:
- Your business name and Zoho CRM organization ID (or the WhatsApp phone number you connected)
- Whether you want all data deleted or only specific items
We verify the request, delete the data within 30 days, and send you a confirmation with a reference number you can use to check the status.
4. For people who messaged a business using WhatsApp Messenger
Your conversation is stored in that business’s CRM, and the business controls it. Ask the business directly to delete your data. You can also reply STOP to stop receiving marketing messages. If you cannot reach the business, email us at contact@aioautomations.com with the business name and your phone number, and we will pass on your request and help them complete it.
5. What we delete
| Data | Where it is | How it is deleted |
|---|---|---|
| Messages, contacts, attachments | Your Zoho CRM | By you, in CRM, or on uninstall |
| Zoho and Meta access tokens | Our backend (encrypted) | Within 30 days of disconnect, uninstall or request |
| Operational and error logs | Our backend | Automatically after 30 days, or sooner on request |
| Support emails and billing records | Our email and accounting systems | On request, except records the law requires us to keep |
Messages already delivered to a recipient’s WhatsApp app stay on their device. Meta keeps its own records under its terms.
For more on how we handle data, see our Privacy Policy and Security & Data Processing page.