Email support
contact@aioautomations.com
Monday to Friday, 9:00 to 18:00 Eastern Time. We reply within 1 business day.
Book a call
Need help with set-up, templates or workflows? Schedule a meeting with our Zoho team.
Schedule a meetingDocumentation
Step-by-step guides for installing, connecting WhatsApp, templates and automation are in our docs.
When you contact us
Include these details so we can help faster:
- Your business name and Zoho CRM organization ID
- The WhatsApp number involved, and the record or message (with a screenshot if possible)
- What you expected and what happened, including any error text
Common questions
Do I need a WhatsApp Business Account?
Yes. You need a WhatsApp Business Account on the Meta WhatsApp Business Platform with a verified phone number. If you already use the WhatsApp Business app, you may be able to connect the same number with Coexistence.
Who pays for WhatsApp messages?
Meta bills message and conversation charges directly to your WhatsApp Business Account. These are separate from the WhatsApp Messenger subscription.
Why can’t I send a free-text message?
WhatsApp allows free-form messages only within 24 hours of the customer’s last message. Outside that window, send an approved template.
Why was my template rejected?
Meta reviews every template. Common reasons are variables at the start or end of the text, too many variables for the amount of text, or content that breaks the Commerce Policy. The reason appears on the template record in CRM.
Where is my data stored?
In your own Zoho CRM organization. See Security & Data Processing.
How do I remove the app and my data?
Follow our Data Deletion Instructions.