1. Agreement
These Terms are an agreement between Innocreative Studios LLP, operating as AIO Automations (“we”, “us”), a limited liability partnership registered in India with its office at 43-L, 43, Kehri Gaon, Prem Nagar, Dehradun, Uttarakhand 248007, and the business or organization that installs or uses WhatsApp Messenger for Zoho CRM or any other AIO Automations product (the “Service”) (“you”, “Customer”). By installing, enabling or using the Service, you accept these Terms. If you accept on behalf of an organization, you confirm that you are authorized to bind it. If you do not agree, do not install or use the Service.
2. The Service
The Service is a Zoho CRM extension that lets you send and receive WhatsApp Business messages, manage message templates, run mass sends and automate messaging from within Zoho CRM. Features may change over time. We will not materially reduce the core functionality of a paid plan during a paid term.
3. Licence
Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable licence, for the subscription term, to install and use the Service in your Zoho CRM organization for your internal business purposes, for the number of users you have paid for.
You must not: copy, modify, reverse engineer or create derivative works of the Service except where the law allows; resell, rent or offer it as a service to others; remove proprietary notices; access it to build a competing product; or circumvent usage limits or security measures.
4. Accounts and access
You are responsible for your Zoho CRM users, their access permissions, and all activity under your organization. Keep credentials secure and tell us promptly at contact@aioautomations.com if you suspect unauthorized use.
5. Your responsibilities
- Consent. You will obtain and record all opt-ins and consents required by law and by WhatsApp’s policies before messaging anyone, and you will honour opt-out requests promptly.
- Lawful use. You will comply with all laws that apply to your messaging, including privacy, anti-spam and telemarketing laws (for example the GDPR, CASL, the TCPA and their equivalents).
- Platform policies. You will comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, Meta’s Commerce Policy and our Acceptable Use Policy.
- Content. You are responsible for the content of your messages and templates and for the accuracy of the data in your CRM.
- End Users. You will give the people you message any privacy notice the law requires, describing your use of WhatsApp and of the Service.
6. Third-party platforms
The Service depends on Zoho CRM, Zoho Catalyst and the Meta WhatsApp Business Platform, and optionally RingCentral. Your use of those platforms is governed by your own agreements with their providers. Charges from Meta for conversations or messages, and any Zoho or RingCentral charges, are billed by those providers and are your responsibility. We are not responsible for outages, policy changes, account restrictions, template rejections or price changes made by those providers. If a provider changes or withdraws functionality, we may change the Service accordingly.
7. Fees
Fees and billing terms are shown in the Zoho Marketplace listing or in your order with us. Unless stated otherwise, fees are billed in advance, are non-refundable except as set out in our Refund & Cancellation Policy, and exclude taxes, which you are responsible for. We may change prices for future renewal terms with at least 30 days’ notice.
8. Your data
You own your data, including your CRM records, contacts and message content (“Customer Data”). You grant us the rights needed to process Customer Data only to provide, secure and support the Service, as described in our Privacy Policy. Where we process personal data on your behalf, we act as your processor and follow your documented instructions. A Data Processing Addendum is available on request at contact@aioautomations.com.
9. Intellectual property and feedback
We and our licensors own the Service, including all software, designs and documentation. No rights are granted except as expressly stated. If you send us suggestions, we may use them without obligation to you.
10. Availability and support
We aim to keep the Service available at all times but do not guarantee uninterrupted operation, in particular when it depends on third-party platforms. Support is provided by email during Monday to Friday, 9:00 to 18:00 Eastern Time, as described on our Support page.
11. Disclaimers
Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that every message will be delivered, as delivery depends on Meta, carriers and the recipient.
12. Limitation of liability
To the fullest extent the law allows: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data; and (b) each party’s total liability arising out of these Terms is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, your breach of section 5, or either party’s liability that cannot be limited by law.
13. Indemnity
You will defend and indemnify us against third-party claims, fines and penalties arising from your messages, your lack of required consent, or your breach of section 5 or of the policies of Meta or Zoho.
14. Term, suspension and termination
These Terms apply while you use the Service. You may stop at any time by uninstalling the extension. We may suspend access immediately if your use breaches these Terms or a platform policy, threatens the security of the Service, or exposes us to legal liability. Either party may terminate for material breach not cured within 30 days of notice. On termination, your licence ends, and data we hold is deleted as described in our Privacy Policy. Sections that by their nature should survive will survive.
15. Governing law and disputes
These Terms are governed by the laws of India, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts at Dehradun, Uttarakhand, India, except that either party may seek urgent injunctive relief in any competent court.
16. General
These Terms, together with the policies they link to and any order form, are the entire agreement on this subject. If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor of our business. Neither party is liable for delays caused by events beyond its reasonable control. We may update these Terms by posting a new version here; material changes take effect 30 days after notice, and continued use after that means you accept them.
Questions: contact@aioautomations.com.